Returns & Exchanges
At Smileactives, we want you to be 100% satisfied with your brighter smile, which is why we offer a 60-day money-back guarantee on all products. If you are not completely happy with your results, simply return the unused portion within 60 days of receipt for a full refund of the purchase price, less shipping and handling.
Initiate Your Return
Contact our dedicated Customer Care team via phone or email to request a Return Merchandise Authorization (RMA) number and receive the correct return shipping address.
Pack Your Items
Securely pack the products you wish to return, including any promotional items or gifts with purchase, and clearly write your assigned RMA number on the outside of the package.
Ship the Package
Send your return to our processing center using a traceable shipping method like USPS, UPS, or FedEx to ensure your package arrives safely and can be easily tracked.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing